By default, you will have 4 app screens. These are: Activities list, Locations list, Schedule, and Maps. Activities list is the list of activities within the App (artists, events...) Locations list is the list of places/venues you create in the App. Schedule is the schedule of all the activities you create in the App. Map can be used to places pins ...

UDID means Unique Device Identifier and contains 40 characters. It is only required for iOS demos.  Example: 00008101-001435842661231E   If you see the error "App cannot be installed because its integrity can not be verified", it's because your UDID hasn't been added. How to Find Your UDID with Mac Connect your iPhone to Mac Go to About This Mac Cli...

Throughout the CMS, you will find a dropdown menu anywhere you can link a button or widget to another section of the app. This In-App Redirect menu will show you all of the pages of your app and allow you to select the one you'd like to connect to your button or widget. App Screens When you first look at the dropdown menu, some of the options you'll...

Below are the steps you need to follow to grant us access to your Apple Developer Account. We need this in order to build your iOS app and publish it to the App Store without having to use your own personal ID and password. First go on https://developer.apple.com/ Click on Account Click on the People icon and then Invite People On the following scre...

Some iOS devices that run on iOS 16 or later have an extra step to download the demo app.  "Your App" required Developer Mode to run. Until Developer Mode has been enabled this app will not be available for use.   If you see the error above on your device, please take the following steps. Go to your device's Settings Navigate to the Privacy & Se...

Push Notifications allow you to communicate with your users in real-time. You can draft a message and send it immediately or schedule notifications to go out at a specific date and time. Send A Notification From the Push Notification section of the CMS, click the Send a Notification button In the Title field, you can add the main heading for your me...

An Audience Segment is a unique set of users based on certain selected criteria. Audience Segments are utilized to send push notifications to a specific group of users. Example: Send a push notification to users who are registered / not registered. Send a push notification to users who have favourited a schedule item.   How to Create an Audience Seg...

The color configuration tool allows you to change the colors of your app. You can change these colors at any point, and they'll update for the end user. Our CMS allows you to differentiate between Light and Dark Mode. Using the toggle at the top of the page, you can select which set of colors you're adjusting. On the page, you'll see options to chan...

  The file linked below will give you an in-depth guide to the graphic requirements for each price pack. Basic Premium Enterprise  ...

The standard default fonts for the app are: iOS: San Francisco Android: Open Sans We have the ability to add a custom font to the project. This must be included in your contract. If you would like to add-on custom font to your mobile app please reach out to your Sales Rep or Account Manager for pricing and feasibility. ...

The primary function of a Region is to create an audience segment to send push notifications to users in that selected region.  Target users who are at the event and have the mobile app downloaded.  How to Create a Region Navigate to the Regions section listed under Content Click + New to create a new region  Enter a name for the region Search for t...

Locations are used as a filtered list of places, a location on an activity / schedule, and a pin on a map.  How to Create a Location Navigate to the Locations section listed under content Click the + New button Enter a Name for the location Enter a subtitle  Enter a description Bold, Italicize, Underline, Numbered / Bulleted lists. Enter an Address ...

The maps feature allows attendees to view an interactive map with pins. Clicking on the pins will show information about that point of interest. To set up a new map, follow the steps below. Navigate to the App Layout section, and select App Screens from the navigation bar. Using the "+New" dropdown, select "Map". Give your map a name, and you can ch...

The Performers feature is a type of content that allows you to add a list of Performers to a Schedule Item. Performers are very similar to Activities, you will have the same list and detail views. Performers' name can be changed to be Artists, Speakers, Talent, Vendors or anything you want! Let your Implementation Manager know.   This is typically a...

Get your app on the Google Play Store to let Android users download and use your app on their smartphones and tablets. In order to submit your app to Google Play, you must first create an Organization Google Play developer account. Note: Google Play charges a $25 one-time developer fee.   Set up your Google Play account Visit https://play.google.com...

This article covers troubleshooting issues related to downloading the demo. "App cannot be installed because its integrity can not be verified." This means that your UDID hasn't been added to the developer account. If you see this error, please confirm with your Implementation Manager or Client Support that your UDID has been added to the account. I...

iPhone users have a few extra steps when downloading a demo app. Retrieve and Share Your UDID Please provide your UDID to your Implementation Manager if you haven't already. Here is an article about how to retrieve that: Find Your UDID (iOS). Turn On Developer Mode Next, refer to How To Turn On Developer Mode for instructions. This setting is requir...

10 Steps to Create an Apple Developer Account for an Organization. Apple requires each event app to be published under the Apple Developer Account owned by the event. One of the benefits is that Apple is able to differentiate your official app from unofficial ones, and they can protect your brand in case of any copyright issues. The creation of a Pr...

Schedule item refers to individual events or activities that are planned at specific times and at a specific place. Schedule items can be tagged (i.e. panel, autograph sessions) to help the user filter through the various events.  How to add a schedule/activity item: Navigate to the Activities or Schedule section listed under content Click the +New ...

Below are the steps to follow to grant us access to your Google Developer Account. We need this in order to publish your Android app to the Google Play Store! Sign in to your Play Console From the left side panel, click on Settings, and then on Users & Permissions. Select  Invite new user and follow the onscreen instructions. Complete the pop-up...

There are two distinct types of Ads you can create in the Mobile CMS: Banner Ads and Interstitial Ads. If you have purchased the ads package, they can be adjusted in the CMS under the "Communicate" section within the "Ads" tab:   Note: Ads can be configured at any time over the air. Simply hit "Publish" to see your changes in the app!   You can also...